For the record Craig…

When you are online to someone on a technical support case:

* He/she tells you to reset the settings to default
* You ask ‘will this mean I loose my settings?’
* They reply ‘no’

TOTALLY IGNORE THEM, GO WITH YOUR GUT INSTINCT FROM 30 YEARS USING TECH. THE WHOLE POINT OF A RESET TO DEFAULT IS THAT IT WIPES THE SETTINGS. The dumbshit on the technical support line is clearly dumb and telling you the wrong information.

I’m still recovering from a guy at BT telling me this, and tonight it’s the same with HP.